Magento Support - Adobe Magento Support & Maintenance Services

Keep Your Store Competitive with our Magento Maintenance Services

According to research from Gartner, it doesn't matter how unique and cool your product line is. If your website has a poor user experience, 79% of online shoppers will never buy from you. This is especially true in today's competitive eCommerce landscape, where losing customers to your competitors has become the norm. That's why 'Nethues Technologies' has been providing world-class Magento services and support solutions to SMEs and enterprises for over 10 years.

As an Adobe Bronze Solution Partner agency, we have a team of certified developers who can keep an eye on your store's health and workflows. They can also suggest areas where your store could be improved. Our support team is available 24/7 to make sure your store is running smoothly and providing a great experience for your customers.

Call it our experience or determination, but we've helped websites with almost negligible conversions to reach a state of up to 3.7% every day. We are a reliable Magento support partner with flexible Magento support packages to help your eCommerce site stay updated as your business grows. By offering other Magento services such as theme optimization, speed enhancement, Magento extensions repair, and security patch installation, we are here to help handle any technical problems that come up. This allows your business to keep evolving along with customer demands.

Proactive Maintenance & Support Services

– There are many different types of technical problems that can happen with online commerce.

We have divided our expertise into two focus models to help you find the best Magento 2 support solution.

I) Ongoing Magento Support

In this model, we provide you with a complete team of certified developers. Their job will be to monitor your website/store and ensure its performance & stability remains intact through our Magento ongoing support services.

Our Magento development team and our UI/UX designers work together. They use upcoming eCommerce trends and the current tendencies for:-
- Magento migration to the latest version.
- Overhaul its entire UI/UX to match your audience's buying psychology.
- Set a magnetic layer of custom web design.
- Build & Integrate conversion amplifying features.
- Tune third-party systems into your store.
- Evolve your website into a well-structured shopping store.
You may not know this, but three out of every five eCommerce stores face unexpected technical hurdles. To ensure your store doesn't experience these challenges, our qualified Magento website maintenance team offers you:
- Database hosting and support
- Web server downtime support
- Magento PWA version updation support
- Magento store security patches installation support
- Third-party extension integration support
- Backup configuration support
- Performance acceleration support
- Complete health-evaluation support
Since inexperienced developers have started experimenting with the platform, businesses today are experiencing severe technical & non-technical backlashes. To prevent such extensive damages and develop a solid security parameter around our client's webshop, we follow professional coding standards and use security controls required by ISO 270001 certification and the DevSecOps approach.

Our support engineers firstly audit and review your complete website for vulnerabilities, then:-
- Conduct an in-depth malware scan.
- Migrate your Magento store to the latest version.
- Configure & stabilize the servers.
- Define user permissions.
- Activate the two-factor authentication protocol.
- Whitelist IP addresses.
- Replace low-quality extensions with better replacements.
- Install the latest security patches.
- Formulate a fail-proof backup plan.
- Educate your employees regarding fraud-prevention strategies.
- Prepare a security health report for your eCommerce's sustained future.
It often happens when we experience technical trouble but can't figure out what's causing it, right? In that case, Vulnerability Evaluation is the solution. Our Adobe Commerce (Magento) team implements automated security monitoring & vulnerability identification processes, so they can identify the weak points found in your entire eCommerce system. They then priortize and develop counteracting strategies to fix them.
Nobody knows when your online commerce might face a hacking penetration attack that can breach its complete data and privacy norms. To eliminate all such possibilities, we appoint a team of ethical hackers who test your online store for security breaches. This way, we can find any weak spots and fix them before someone hacks into your store and steals your data.
Nethues can help you identify the root of your eCommerce business problems. We have a team of Magento developers, UI/UX designers, Data Analysts, and Digital Marketers who will work together to improve your business's digital presence, branding, customer retention and conversion.
Someone said it right - "Ecommerce is a game of teamwork."

To help uplift your eCommerce store, our specialists:-
- Guide your business in the direction of its goals.
- Resolve workflow challenges by helping you set up a practical eCommerce operation environment.
- Train your team to capitalize on their efforts for faster business growth.

II) Emergency Support Magento Services

Our Magento 2 support team immediately responds to your calling and quickly executes our strategically devised plans to save your business from any ongoing challenges.

We have seen many businesses fail in the last decade because they did not get help for their urgent problems right away. Our technical support engineers always have their tools ready to help you with:-
- Website downtime/crash troubleshoot
- Website page load error troubleshoot
- Website visibility crash troubleshoot
- Website hacking troubleshoot
- Website backend cyber breach troubleshoot
When an eCommerce website gets hacked, the situation goes completely out of hand. It's because huge finances and your customers' private data are involved, it is essential that you hire professional support services to safeguard your business.

The moment our support and maintenance specialists are reported with a system hack, we quickly suspend all banking & financial activities linked to your eCommerce platform.

Afterward, we fix security firewalls, mutate passcodes, and evaluate hackers' action plans to develop a robust shield to save your eCommerce from similar attacks in the future.
It's not just your audience, but Google too likes a website to load within 3 seconds. If this doesn't happen, its algorithms won't rank your webshop within the top search engine results.

Our team of Magento commerce experts with high technical skills analyzes your website in-depth to find and fix the problem using intelligent performance optimization techniques.
What would be the point of installing a third-party Magento extension if it doesn't perform as per your expectations, right? Our Magento support team understands the system requirements of the plugin and makes sure your store is optimized to work with it. Then they will integrate the plugin so it works the way you expect.

Our 5 Step Process for a Smooth Support Solution

We have been helping companies, start-ups, entrepreneurs, and businesses of all sizes for 20 years. We have learned a lot from them and use this experience to create effective support solutions.

Website/Store
Trouble Assessment

Complete Knowledge
Transfer

Solution Model
Selection

Counter Strategy
Discussion

Final SLA
Preparation

Why choose Nethues for Magento support & Maintenance?

First, we are an Adobe bronze solution partner agency with a certified team of in-house Magento 2 developers. Second, we've offered consistent eCommerce support and maintenance packages for more than 20 years. Third, being a multi-technology company, we have accessed the market's top-notch tools & libraries. And fourth, our quality is recognized not just around India but worldwide, mainly across Europe, the US, Australia, and the UK.

Yet, if talking specifically about what makes our maintenance & support services unique in this crowded space of IT companies, then these are the characteristics:-

We are trained to solve any complex challenge on time without passing irrelevant excuses

We have confidence in the security measures we take to ensure a safe customer experience.

We offer on-tap Magento 2 support services. We'll be there to help you with just a call.

Our engineers professionally audit and monitor your commerce to avoid unexpected challenges.

Employing the best security modules, we make your Magento shop resistant to cyber-attacks.

We own ISO 90001 certified management systems to strictly operate as per Adobe's official code guidelines.

Answers to Most Frequently Asked
Questions ft. Magento

Magento maintenance is a series of actions, strategies, and processes to fix troubled Adobe Commerce (Magento) stores and restore them to their original performance & condition.
To keep your Magento webshop in optimal condition. A support partner agency enhances your eCommerce business and takes care of all its facets, whether performance, security, visuals, user experience, etc., for continuous growth and ROI.
At the end of each month, you will be provided the following reports by your dedicated Magento support professional:-
- Complete webshop health audit report.
- Report of activities conducted, including optimization, repair, re-installation, etc.
- Report of tools, funds, and support hours consumed.
- A/B Testing report.
- Last month’s performance improvement report.
This is very unlikely to happen. Each web store support engineer at Nethues is a specialist. They have been screened to perform seamless version updates, platform migration, and module integration, so you can rest assured of anything like this. Besides, each third-party module we integrate or platform version we update is only done after a detailed discussion within our team, and post-approval from our Magento team leads.
Our engineers use modern defense techniques to satisfy your security concerns and ensure the high-level security of your Magento store. Here's how:-
- Modifying & optimizing code as per Adobe's guidelines.
- Installing the most current security patches.
- Activating two-factor authentication and secure firewall.
- Cyber penetration testing.
- Scanning all extensions & modules for threats & trojans.
- Uninstalling suspicious plugins & feature sets.
- Installing verified counterparts of your desired plugins.
- Monitoring suspicious user activities.
It depends on the challenge you are bringing on to us. If the issue is severe and demands proper industry research, it may take up to 2 days. Otherwise, any regular query or problem like bug-fixing is solvable within a few hours.
It won't be required. Adobe has provided a dedicated maintenance mode available for Magento developers. When enabled, it allows our team to experiment, install, update or practice anything with your Magento store without compromising its uptime and continuous performance.

What our Clients have to say